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Refund Policy

Effective Date: January 18, 2025
At Dreadnaught 悍將藝壇 ("we," "our," or "us"), we are dedicated to providing a positive experience for all customers. This Refund Policy outlines the terms and conditions for refunds and returns for merchandise, digital content, and event tickets.
Please note that all sales of original artwork are final and non-refundable. By making a purchase on our website, https://www.dreadnaught.site/, you agree to the terms of this policy.

1. Original Artwork
1.1 Non-Refundable Policy
  • Original Artwork: All sales of original artwork, including custom or commissioned pieces, are final and non-refundable. Due to the unique and valuable nature of artwork, we cannot accept returns or cancellations once the purchase is completed.
  • Custom or Commissioned Artwork: Custom creations are non-refundable as they are tailored to individual specifications.
1.2 Secure Packaging Promise
We understand the importance of protecting original artwork during transit. To ensure safe delivery, we promise:
  • High-quality, secure packaging materials designed to protect artwork.
  • Protective measures (e.g., padding, waterproof layers) to safeguard the piece during shipping.
  • Collaboration with trusted shipping carriers experienced in handling valuable and fragile items.
If your artwork arrives damaged, please refer to Section 4: Damaged or Defective Items for assistance.

2. Merchandise Refunds and Returns
2.1 Eligibility for Refunds and Returns
Refunds or returns for merchandise (excluding artwork) are accepted under the following conditions:
  • The item must be unused and in its original condition.
  • Refund requests must be submitted within 7 calendar days of receiving the item.
  • The item must be returned in its original packaging, along with proof of purchase.
2.2 Return Shipping Costs
The buyer is responsible for return shipping costs unless the item was damaged or defective upon arrival.

3. Digital Products (Downloads or Virtual Content)
All sales of digital products are final and non-refundable, except in the following cases:
  • Technical Issues: If a technical error prevents you from accessing the purchased content, contact us at info@dreadnaught.site for assistance.
  • Duplicate Purchases: Refunds may be issued in cases of accidental duplicate purchases.
     
4. Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival:
  1. Contact Us: Email info@dreadnaught.site within 7 calendar days of delivery.
  2. Provide Proof: Include photos of the damaged item, packaging, and shipping label.
4.1 For Original Artwork
If damage occurs during shipping despite our secure packaging, we will work with you to resolve the issue. Depending on the situation, we may offer:
  • A repair (if possible).
  • A partial refund.
4.2 For Merchandise
If the item is confirmed to be damaged or defective, we will offer:
  • A replacement (if available).
  • A refund, including shipping costs.
     
5. Event Tickets (Performances or Workshops)
Refunds for event tickets are only available under the following circumstances:
  • Event Cancellation: If the event is canceled, you will receive a full refund.
  • Event Rescheduling: If the event is rescheduled and you are unable to attend, you may request a refund.
No refunds will be issued for missed events due to personal reasons (e.g., illness, travel delays).

6. Order Cancellations
6.1 Merchandise Orders
Orders for merchandise can be canceled within 24 hours of purchase for a full refund. After this period, cancellations are not permitted.
6.2 Artwork Orders
Orders for original artwork, including custom or commissioned pieces, cannot be canceled once the purchase has been made.
6.3 Event Tickets
Tickets to performances or workshops cannot be canceled or refunded unless the event is canceled or rescheduled (see Section 5).

7. Refund Process
7.1 Requesting a Refund
To request a refund or return:
  1. Contact Us: Email info@dreadnaught.site with your full name, order number, and a clear explanation of your request.
  2. Approval: We will review your request within 5 business days and inform you of the next steps.
7.2 Refund Timeline
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Processing times may vary depending on your bank or payment provider.
     
8. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to the Site. Your continued use of the Site signifies your acceptance of the updated Refund Policy.

9. Contact Information
If you have any questions or concerns about refunds, returns, or cancellations, please contact us:
© 2025 Dreadnaught Theatre Limited. All rights reserved.
 
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